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Customer satisfaction survey

Our customer satisfaction survey for 2021 is completed and showing that customer satisfaction remains high despite covid-19 related challenges.

This year we have had the highest number of participants ever. We would like to thank our customers for taking the time to participate in our annual survey and for helping us improve our services every day.

Results

Supplier evaluation: The vast majority of our customers are positive towards FJ Industries as a supplier, and  would like to continue the cooperation in the future.

Communication: The vast majority are satisfied with the communication they have with FJ Industries both with sales and logistics.

Quality: The vast majority our customers are satisfied with the quality of parts.

Delivery performance: Although we have faced challenges within delivery this year, caused by the COVID-19 pandemic, we still have been able to keep the larger part of our customers satisfied.

We love the kudos…

We highly appreciate the positive feedback from our customers, and we are very pleased with the predominantly positive feedback form this years´ customer satisfaction survey.

But we also appreciate the customers who have taken their time to give us constructive feedback. We will certainly act on the concerns which have been brought to our attention.